What element of a crisis management plan defines the process that should unfold once an issue or crisis is identified? Hint: it also includes information about team members who should be engaged, when to pause publishing activities, and who decides when a crisis is over and normal social media operations can resume?

  • Conditional (“If-Then”) Branches
  • Decision Tree
  • Venn Diagram
  • None of these
  • Flow Chart
  • Hypothetical Imperatives