Managing a big team of experts who report to your office is a tough operational task for many field service business owners. They might still rely on manual methods to track the mobile workforce and allocate work.
In addition, a field technician answers emergency calls every day that should be prioritized over regular workflow and might need on-spot schedule changes. A slight miscommunication, missing information, or delays may result in low efficiency, idle technician time, and poor customer service.
This is where solutions, such as service scheduling software, come in handy. But choosing a tool might be a great challenge because of the available considerations, capabilities, and features, making it so confusing for you to choose. That is why experts have compiled a list of features that your software should have:
1. Dispatching and Scheduling
Supervisors usually get visibility on the field service performance, which helps to schedule jobs. With a hub for daily operations, the software may automate the scheduling of projects.
Once tasks are scheduled, executives will be notified automatically about the location and type of their next work. This minimizes work duplication and ascertains that the right tools are readily available where and when required.
2. Management of Work Order
Similar to everything else nowadays, work orders have also gone digital. Management of work orders can streamline the entire process as well as eliminate confusion. This is achieved by tracking every work order throughout the process.
After managers assign and receive tasks, the work order feature will record which technicians are liable for finishing them. These details are available to anyone who have access to the system.
In addition, this feature enables field service experts to document tasks. Technicians may also record audio/video, take notes, update completion status, and take pictures.
3. Route Optimization
Route optimization and planning are viewed through the lens of service delivery. However, it is also vital in the FSM. Technicians on everyday service calls may use a route planner to maximize efficiency and minimize fuel consumption. This outcome is an increased number of frequent visits to the field and reduced costs.
4. Mobile Access
Everything is going digital, making many things be accessed on mobile devices. But systems normally provide a mobile-first interface as they are the nature of the field service sector.
Almost all cloud-deployed software programs come with mobile apps. These allow access to the features found in the system.
5. Seamless Management of Customers
Most service businesses are attracted naturally to the benefits of FSM software, such as dispatching to communicate effectively and tracking to prevent losses.
However, the benefit that FSM service providers are customer service. A recent study shows that about 90% of customers favor Uber-like services to provide updates and track technicians.
Understanding and knowing your customers very well is the key to getting good customer service. With dependable FSM software, you may store your clients’ service history, information, and billing data.
These days, you may find a lot of FSM solutions for your business. It is upon you to choose the right FSM solution for the needs and requirements of your business.